Fare Policy

1Fixed, transparent fares

We Deliver It Logistics charges a fixed fare per route for one Tata Ace Gold / Chhota Haathi trip. You see the exact fare before you book, so there are no surprises at delivery.

The fare shown when you search and book is the amount you pay. Live fares can also be checked on the booking page.

2What the fare covers

• One trip of a Tata Ace Gold from the pickup address to the drop address you entered.
• A goods load up to 750 kg per trip.
• A driver and vehicle assigned by us, with live status updates in your customer dashboard.
• A final digital invoice after the booking is completed.

3When the fare can change

The fare is fixed for the route, weight and addresses you booked. If your requirement changes, we will tell you the revised amount before the trip and only go ahead once you agree. This can happen when:

• the load is more than 750 kg or needs more than one vehicle;
• the pickup or drop location is outside the booked route, or extra stops are added;
• special loading or unloading help is needed at either end;
• the pickup date or route is changed after booking.

Please share these details when booking or call us on 8961064211 for a quote.

4How and when to pay

Choose one option while booking:

• Pay Now: the full fare, paid straight after booking.
• Advance Payment: 30% of the fare after booking, and the rest after delivery.
• Pay Later: the full fare after delivery.

Pay by scanning the payment QR code on your booking page (GPay / PhonePe / Paytm / any UPI app), or pay cash to the driver. After delivery, the remaining amount must be paid in full. We mark the booking Completed and issue your invoice once the full payment is verified.

5Payment verification

After paying by UPI, submit the amount and transaction reference (a screenshot helps) on your booking page. Our team verifies every payment against our account before it is counted. Please keep your payment proof until the booking shows as Paid.

6Cancellations and refunds

• You can cancel online while the booking is still at the Booked stage and no payment has been verified.
• After we confirm the booking or verify a payment, please call us to cancel.
• Any refund of an advance depends on how far the booking has progressed and is decided by the owner. Contact us and we will explain clearly.

7Invoices

Your final digital invoice is generated automatically once the booking is completed. You can view, print or download it as a PDF from your customer dashboard at any time.