Terms & Conditions

1About these terms

These Terms & Conditions apply to every booking made with We Deliver It Logistics through our website, phone or WhatsApp. By placing a booking you confirm that you have read and accepted these terms and our Fare Policy.

2Our service

We provide local goods transport using Tata Ace Gold / Chhota Haathi vehicles in Kolkata and across West Bengal, including household goods, shop and market goods, and commercial and industrial materials, from a pickup address to a drop address.

3Booking and your account

• Give accurate pickup and drop addresses, goods details, approximate weight and contact numbers. A wrong or incomplete detail can delay or change the trip.
• Every booking gets a unique Booking ID. A customer account is created with your mobile number so you can track the booking, pay and download invoices.
• You are responsible for keeping your password safe.
• A booking is confirmed only after our team confirms it in the system.

4Goods you may send

• The load must not exceed 750 kg per trip. For heavier loads please call us first.
• Illegal, stolen, hazardous, flammable, explosive or prohibited goods are not carried.
• Tell us about fragile, high-value or perishable items when booking.
• Please pack goods properly. We are not responsible for damage caused by poor or missing packing.

5Driver and vehicle

We assign a driver and vehicle to your booking and show their details in your dashboard. We may change the driver or vehicle when needed, and will keep the trip on schedule as far as possible.

6Pickup, delivery and timing

• Someone must be available at the pickup and drop addresses. Please keep the contact numbers reachable.
• We aim for on-time delivery, but timings can be affected by traffic, weather, road closures and other things outside our control.
• You can follow every stage in your dashboard: Booked, Confirmed, Driver Assigned, Dispatched, Goods Picked Up, In Transit, Delivered and Completed.

7Fare and payment

• The fare shown at booking is the fixed fare for that route. See the Fare Policy for what it covers and when it can change.
• Payment options are Pay Now, Advance Payment (30%) and Pay Later, using the payment QR code (GPay / UPI) or cash to the driver.
• After delivery, the remaining amount must be paid in full.
• A booking is marked Completed, and the invoice issued, only after the full payment is verified by us.
• Please submit correct payment details. Wrong or unverifiable payments will not be counted.

8Cancellation and changes

You may cancel online while the booking is at the Booked stage and no payment has been verified. After that, please call us on 8961064211. Changes to date, route or load may change the fare, which we will tell you before proceeding. Refunds are explained in the Fare Policy.

9Damage, loss and liability

• We take reasonable care of your goods. Please report any damage or shortage to us at the time of delivery so we can look into it.
• We are not responsible for loss or damage caused by wrong information from the customer, improper packing, or events outside our control.
• Where we are found responsible, our liability is limited to the value of the goods declared at booking, up to a reasonable amount agreed with you.

10Your information

We use your name, mobile number, addresses and booking details only to provide and manage the service, share trip details with the assigned driver, and issue invoices. We do not sell your information.

11Changes to these terms

We may update these terms and our fare policy from time to time. The version on this page at the time of your booking applies to that booking.

12Contact us

For any question about a booking, payment or these terms, call or WhatsApp 8961064211.